Frequently Asked Questions and Answers

Here you can find answers to the most commonly asked questions. If you cannot find the answer to your questions here, please don’t hesitate to contact us!

  • Why do I have to provide my address?
    • You must always start by providing your address so that we can be sure that you live in a qualifying Fiberhood. By using your address, we can also determine the area to which you belong so that you’ll be referred to the correct website for your neighborhood.
  • How do I know which Fiberhood to sign up in?
    • Just type in your address; it'll take you to the right place. If it says your address is not found, but you're sure you are in a Fiberbood, give us a call and we'll verify it.
  • I can’t find my address, what should I do?
    • If your home isn't in a qualifying Fiberhood, we are not accepting pre-signups at this time. If you'd like to let us know you're interested, please use the CONTACT page. We'll add your name and address to an interest list that we maintain.
  • What if the survey isn't available for my address?
    • If your home isn't in a qualifying Fiberhood, we are not accepting pre-signups at this time. If you'd like to let us know you're interested, please use the CONTACT page. We'll add your name and address to an interest list that we maintain.
  • Am I committing to paying any connect fees, monthly fees, or any other rates/fees to sign up?
    • NO! There is no financial obligation to sign up. This merely a mechanism to raise your hand and say you plan to take service sometime in the future, if/when it becomes available.
  • Can I use a smartphone or iPad to show my interest?
    • Yes, of course! As long as you can reach the survey/signup form.
  • I don't have good internet access at home. How do I sign up?
    • The website is "mobile friendly". Maybe try signing up using your smartphone or library next time you're in town?
  • What is a Champion?
    • Champions are local enthusiasts who are keen to bring fiber to their neighborhood. Their role is to help socialize the idea of fiber within their communities. They try to drive awareness and get their neighbors to also express their interest online.
  • Why 12 years? That's a long time!
    • Extending the term out to twelve years allowed us to keep the $25/month Construction Adder affordable for most people. We know it'll be outside of some budgets, but the PUD has to recover all costs for construction. (We are a not-for-profit community partner!)

      Some customers may choose to pay the full $3600 upfront so they can have a lower monthly bill, qualify for seasonal service, or write it off as a business expense.
  • What username / password do I use?
    • This website is not connected to your PUD 3 online account, or any other account. You'll have to create a new online account here. Then, sign in with that one to make your Fiberhood commitment. We know the last thing anybody wants to do is have another online account, but it's just a necessary evil of the online world we live in. (But on the other hand, that's a relatively small ask to get FIBER, right?!) We'll also be able to communicate updates about your project.
  • Regarding the $25/month Construction Adder- What if I change my mind after I get connected? Or what if I move and the next person doesn't want the fiber? Will I be stuck paying for it?
    • The $25/month Construction Adder is included on your retail internet providers bill. It is only charged to ACTIVE users. If you choose to get service, then stop service, you no longer pay for the internet and therefore you no longer pay the Construction Adder. If you move and the next person chooses not to be connected to the fiber network, then they don't pay (neither do you). To be honest, once people get connected to this lightning fast internet, they don't often leave!

      The total costs of the whole Fiberhood are melded across all members of the Fiberhood (just like electric rates over a rate class). That's why we ask for a 75% pre-commitment level. So, if something like the scenarios in the question above happens, the PUD can still recover the costs of network construction in your neighborhood.
  • But what kind of internet is this? Can I get my phone over fiber? How about TV? How fast is the internet?
  • Can I change my signup?
    • For any questions regarding your signup, please contact the PUD 3 Telecom Team using the CONTACT page.
  • Can I submit multiple surveys or signups from the same address?
    • Only one survey or signup per household/business is allowed.
  • Why do I have to accept COS Systems Inc’s Terms For User Registration when I register as a customer?
    • COS Systems Inc is providing the Service Zones solution and is responsible for the information gathered at this site.
  • Can I download a flier and these questions/answers to share with my neighborhoods?